24 Hour UK Delivery - Monday to Saturday
FREE UK STANDARD DELIVERY ON ALL ORDERS!
Worldwide Delivery Available

Delivery & Returns

Standard UK (3 - 5 Day)Tracked Delivery (£3.95) *Safe Place Option available

Please allow 3 - 5 working days for delivery from date of order. Normally, your order will be DISPATCHED within 2 working days, subject to item availability, although we try our best to dispatch on the date of receipt, providing your order is received before 1pm. We use Royal Mail Tracked Delivery for all UK postal addresses.

Features of this service:

  • 3 Day target delivery (4 days in rural areas)
  • Trackable at 4 points within the Royal Mail delivery network

PLEASE NOTE THAT THIS IS NOT A GUARANTEED DELIVERY SERVICE AND WE CAN ONLY ESTIMATE THE DELIVERY TIMESCALE OF 3 - 5 WORKING DAYS. IF YOUR ORDER IS NOT DELIVERED AFTER 3 DAYS, PLEASE RING US (tel: 01395 233 860) FOR THE TRACKING DETAILS AND CHECK WITH YOUR LOCAL SORTING OFFICE.

We also offer the Royal Mail "Safeplace" delivery option which allows you to specify a safe place for the postman to leave your order if you are not in to receive it. Safeplace options can be specified during the checkout process for your convience, but are left at the customers own risk.

Please note that If the postman is unable to deliver your order due to it being too large to go through the letterbox or due to no "safeplace" being specified, your package will be taken back to your local Royal Mail sorting office where it can be collected. Take the "While you were out" card left by the postman and some ID to the sorting office and you will be given your package. If you did not receive a card please call us on 01395 233 860 for the Royal Mail package reference number.

Guaranteed 48 Hour UK Delivery (£6.95) * Safe Place Option available.

Guaranteed 48 Hour UK delivery is available (including Saturday) for orders placed before 1.00pm on Friday. We use Royal Mail Special Delivery for all 48 Hour deliveries.

No Guaranteed 48 Hour UK deliveries can be processed over weekends for Tuesday delivery as the distribution department is closed.

We also offer the Royal Mail "Safeplace" delivery option which allows you to specify a safe place for the postman to leave your order if you are not in to receive it. Safeplace options can be specified during the checkout process for your convience, but are left at the customers own risk.

Please note that If the postman is unable to deliver your order due to it being too large to go through the letterbox or due to no "safeplace" being specified, your package will be taken back to your local Royal Mail sorting office where it can be collected. Take the "While you were out" card left by the postman and some ID to the sorting office and you will be given your package. If you did not receive a card please call us on 01395 233 860 for the Royal Mail package reference number.

Please specify if tracking information is required

Guaranteed Next Day UK Delivery (£9.95) *Signature required

Guaranteed next working day UK delivery (including Friday orders for Saturday delivery) is available for orders placed before 1.00pm the previous working day.

We will do our best to process orders received online AFTER 1pm, however, we CANNOT GUARANTEE this and it is advisable to phone us on 01395 233 860 to check whether this can be done. We use Parcelforce Express am Courier or Royal Mail Special Delivery for next day orders. These are guaranteed to be delivered before 1pm the next day, Monday - Friday only and a signature is required on receipt.

Saturday delivery is available for orders placed on Friday before 1pm. For this we use Royal Mail " Special Delivery" for delivery by 1pm on Saturday. This service is available for residential addresses only and not Business addresses. A signature is required on receipt.

No Guaranteed Next Day orders can be processed on Saturdays or Sundays for Monday delivery as the offices are closed.

Where possible, we will provide you with delivery notification by email.

No Guaranteed next day orders can be processed on a Bank Holiday. They will be processed & dispatched on the next working day, for delivery before 1pm the working day after.

Standard "Small Packet" Western Europe Delivery (£9.95)

This service includes all of the following Western European shipping regions: Austria, Belgium, Denmark (incl. Faroe Islands & Greenland), Finland, France (incl. Andorra, Corsica & Monaco), Germany, Greece, Iceland, Irish Republic, Italy (inc. San Marino & Vatican City), Luxembourg, Netherlands, Norway (inc. Spitzbergen), Portugal (inc. The Azores & Madeira), Spain, Swizterland (incl. Liechtenstein).

For all other European or other shipping regions outside of the United Kingdom, use Rest of World Delivery (detailed below).

We use Royal Mail International "Signed For" and "ParcelForce" International courier service for our overseas deliveries.

Our STANDARD international delivery charge to Western Europe destinations is £9.95 (usually for 1 or 2 small items - for larger orders, see below). The maximum weight of the "small packet" parcel is 2Kg and there are also measurement restrictions, and additional charges may apply if these restrictions are exceeded by your order. We will always contact you to advise of any additional charges for your approval before processing your order (See below).

The delivery AIM by the standard International "signed for" service to Western Europe is 5-7 working days.

Standard "Small Packet" Rest Of World Delivery (£14.95)

This service applies to all countries outside of the Western Europe shipping regions stated above.

We use Royal Mail International "Signed For" and Royal Mail "ParcelForce" courier service for our overseas deliveries.

Our STANDARD international delivery charge to "Rest Of The World" (Non-EC destinations) is £14.95 GBP (usually for 1 or 2 small items - for larger orders, see below). The maximum weight of the "small packet" parcel is 1.5Kg and there are also measurement restrictions, and additional charges may apply if these restrictions are exceeded by your order. We will always contact you to advise of any additional charges for your approval before processing your order (See below).

The delivery AIM by the standard International "signed for" service to the Rest of The World is 7-10 working days.

"Large Packet" International Delivery - By Quotation

Larger sized orders will incur additional shipping charges above the standard international "small packet" rate, for reasons of size, weight and/or destination. You will be provided with an email quotation of the additional cost. We will request written confirmation that the additional cost is acceptable before charging to your card & posting your order. Parcelforce courier delivery for large packet orders to Europe is guaranteed within 3 working days. Outside Europe is 5-7 working days.

For other non-courier services to international destinations please allow 7-10 working days. This is a TARGET only as overseas deliveries cannot be guaranteed. When the parcel has arrived in the country of destination it is passed to the incumbent postal service to deliver. A signature will be required upon receipt.

Returning Or Exchanging Goods

  • If you want to return any item that you have ordered from us you may do so for whatever reason within 28 days of the despatch date.
  • The items returned, must be in a saleable condition and in their original undamaged packaging. All relevant tags and labels must still be attached.
  • We will refund the price of the items to the purchaser but only after having considered the condition of the items returned.
  • Delivery charges will only be refunded in the event of faulty or incorrect items.

NB: If a returned item is not fully resaleable due to the condition of the item and/or its packaging, we reserve the right to refuse a refund. We may then return the item to you with an email confirmation explaining why we cannot provide a refund. We may withhold up to 25% of the purchase price for items that may be resaleable at a reduced price.

For fancy dress, if a costume is ordered in the wrong size and an exchange is required, this can be provided but a Standard re-delivery postage charge of £2.50 will be incurred (UK customers only).

If you want to exchange the costume for an alternative costume, please contact us initially by email or call to arrange (tel: 01395 233 860), but please note the goods must be in their original condition and packaging, as we cannot exchange used goods. All tags and labels must be attached.

For exchanges in the UK, a postal charge of £2.50 GBP will be incurred for sending out any new goods by Standard delivery. (£5 for guaranteed 48hr delivery.) Costs for exchanges to overseas customers will be confirmed in writing prior to the exchange.

Please note that we are unable to exchange or accept the return of certain items for hygiene reasons. These include childrens underwear (briefs and vests).

Your statutory rights are not affected.

How To Return Goods

Please return the items in their original condition and packaging, with all tags and labels still intact, to the following address.

  • Please ensure you obtain proof of postage (free certificate from Post Office). Please ensure that the returned items are suitably wrapped to ensure protection while in transit.
  • Please include an accompanying note explaining the reason for the return so that we can process your return and if necessary, contact you again.
  • You may use your original Invoice for this purpose. Please write the reason for the return on the Invoice and enclose it with the returned goods.
  • We will refund you as promptly as possible, but usually within 7 working days of the goods being returned to us.
  • If you wish to discuss any matter with us before returning the goods, please ring us on (01395) 233 860 or email orders@a2z-kids.co.uk

A2Z KIDS LTD.
UNIT 14, WOODBURY BUSINESS PARK
WOODBURY
DEVON
EX5 1AY

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