We are fully compliant with The Consumer Contracts Regulations 2014.
You are responsible for taking care of goods received whilst in your possession.
Any item received in sealed packaging must not be opened unless you intend to keep it.
It must be in the original condition and with all the original manufacturer packaging and accessories included where applicable. Any item to be returned must be in a re-saleable condition without having been damaged, worn or used in any way
The manufacturer picture header card must be returned with no damage or tears and must come back with the goods
For hygiene reasons wigs, tights and jewellery cannot be returned for a refund unless still sealed (unopened) in their original packaging
When you return an item, please include a copy of your invoice and the reason for return.
You are responsible for any returned goods. We recommend using a tracked delivery service. Please obtain and keep the Post Office receipt as this proof of postage may be required at a later date
We regret that any guaranteed, express or courier delivery charges cannot be refunded if an item is returned, unless the item was faulty originally
We will try to refund you as quickly as possible and process the refund within 7-14 working days of receiving your return. This does not affect your statutory rights as a consumer.
If any goods are returned which do not adhere to our Terms and Conditions we will contact you to discuss further.
Faulty goods must be returned for inspection before a refund can be issued. If a replacement is needed in a hurry we strongly recommend you place a new order and send the original item back as soon as possible for a refund.
Any faults or damage in transits should be notified to us in writing preferably at the time of receipt. As a consumer you have 30 days in which to notify us from the date of receipt. The item must not be used or worn in that time if a refund is required.