We will provide our standard tracked delivery service free of charge. See below for details of our Standard Tracked Delivery service.
Please note, however, some exclusions do apply where delivery surchages are normally raised due to location* and larger size orders*. In these cases £3.95 (standard delivery charge) will be deducted from the total delivery cost. You will be contacted with the amended delivery cost prior to despatch of your order.
* NB: For locations including Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Highlands & Islands of Scotland that have orders that will exceed the Royal Mail Packet Post maximum parcel dimensions or weight restrictions.
Please allow 3 - 5 working days for delivery from date of order. Normally, your order will be DISPATCHED within 2 working days, subject to item availability, although we try our best to dispatch on the date of receipt, providing your order is received before 1pm. We use Royal Mail Tracked Delivery for all UK postal addresses.
Features of this service:
PLEASE NOTE THAT THIS IS NOT A GUARANTEED DELIVERY SERVICE AND WE CAN ONLY ESTIMATE THE DELIVERY TIMESCALE OF 3 - 5 WORKING DAYS. IF YOUR ORDER IS NOT DELIVERED AFTER 3 DAYS, PLEASE RING US (tel: 01395 233 860) FOR THE TRACKING DETAILS AND CHECK WITH YOUR LOCAL SORTING OFFICE.
We also offer the Royal Mail "Safeplace" delivery option which allows you to specify a safe place for the postman to leave your order if you are not in to receive it. Safeplace options can be specified during the checkout process for your convenience, but are left at the customers own risk.
Please note that If the postman is unable to deliver your order due to it being too large to go through the letterbox or due to no "safeplace" being specified, your package will be taken back to your local Royal Mail sorting office where it can be collected. Take the "While you were out" card left by the postman and some ID to the sorting office and you will be given your package. If you did not receive a card please call us on 01395 233 860 for the Royal Mail package reference number.